A real human reads every report.

Email legal@talkherenow.com with whatever detail you can share. There is no required template, but the more we have, the better we can do something with it. Helpful detail includes:

• The AI Friend's name
• What the AI Friend said, or as close to verbatim as you remember
• Approximate time of the conversation (a date and rough hour is fine)
• The mode you were in (Talk, Roast, Show & Tell, etc.) if you know
• What about it concerned you, be as direct as you want; we are not offended easily

If something feels urgent, a safety issue, a child-protection concern, evidence of harm, put "URGENT, SAFETY" in the subject line. Those messages route directly to the on-call reviewer and get a response in hours, not days.

You may report anonymously. You don't need to claim an account, and we don't disclose reporter identities outside the review team. If you do include your email, we will only use it to respond to your report and to ask clarifying questions if needed.

Every report goes to a real human on our Trust & Safety team. We confirm receipt within 24 hours. For non-urgent reports, we respond with what we've learned and what (if anything) we're changing within five business days. For urgent reports, we respond in hours.

Concretely, a report might trigger any of the following, depending on what's in it:

• A guardrail update, sharpening a refusal category, tightening a system prompt, adjusting how the AI Friend handles a particular topic.
• An AI Friend-prompt revision, when a specific AI Friend is behaving in a way that's off-tone or out-of-bounds.
• A bug fix or a UX change, when the issue is technical rather than behavioral.
• An account action, when a specific account is being used in a way that violates our rules.
• A safety-system improvement, when our automated checks missed something they shouldn't have.
• No action at this time, when the behavior is intended and we want to explain why, even if we don't agree.

We don't announce these changes publicly unless they're safety-significant. We do tell you what came of your report.

If you are in immediate danger, or you are reading this on behalf of someone in immediate danger, please do not email us. We are not staffed to handle emergencies in real time. Use these services. They are free, available now, and trained for exactly this.

After you're safe, if there's something about the Service that contributed to or worsened the situation, please come back and tell us. We will take that seriously and we'll act on it.

For things that aren't safety concerns but still need a real person, here are the three addresses we use. Add a clear subject line so we can route your message to the right person.

• Safety reports, privacy and data requests, press, and legal notices: legal@talkherenow.com. Useful subject lines: "URGENT, SAFETY," "Privacy, Deletion request," "Press inquiry," "Legal notice."
• Account, billing, refunds, technical issues, accessibility, careers, and general questions: support@talkherenow.com. Useful subject lines: "Billing," "Accessibility," "Application, [Role]," "Bug report."
• Copyright / DMCA notices: dmca@talkherenow.com

We respond to all of these from real humans. We do not use auto-responders to close tickets. If you don't hear back within the windows above, please follow up, sometimes email goes missing.

This page is dated at the top. We add to it when the way we handle reports changes. The commitment that a real human reads every report is permanent and is not a thing we will quietly walk back.

Talk Here Now LLC  •  1712 Pioneer Avenue, Ste 135, Cheyenne, WY 82001